Help and support
How can we help?
Find an answer in our guides, or talk to a real person in Arabic or English.
Open a support request
Customers: write to our team from your account, attach screenshots and follow every answer in one place.
Chat with us
Talk to a real person, in Arabic or English.
Email us
Write to our support team about an order, a domain or your account. Include the domain name so we can help faster.
support@domainsouq.com
Report abuse
Spam, phishing, malware or another misuse of a domain registered with us. Include the domain name, what you saw and any evidence, such as links or email headers.
abuse@domainsouq.com
Help
Common questions
Most things can be done in a minute from your account. Still stuck? Use one of the options above and we will help.
I forgot my password. What do I do?
On the log-in page, choose to reset your password and enter your email. We will email you a link to choose a new one. If it does not arrive within a few minutes, check your spam folder.
How do I renew a domain?
Domains with automatic renewal on renew by themselves with the card saved on your account, starting 14 days before they expire. To renew by hand, open the domain in your account and choose Renew.
How do I connect my domain to my website or hosting?
Open the domain in your account. Either enter the nameservers your host gave you, or keep ours and add the DNS records your host asks for (A, AAAA, CNAME, MX or TXT). Changes can take a few hours to reach everywhere.
Where do I find my transfer code?
Open the domain in your account and choose "Get transfer code". The new registrar will ask for it when you move the domain.
How do I change the owner of a domain?
Our support team does this for you. Email us with the domain name and the new owner's details, from the email address on your account.
Where are my invoices?
Under Invoices in your account. Open one to print it or save it as a PDF.
What should an abuse report include?
The domain name, what is happening (for example phishing, spam or malware), and any evidence: links, screenshots or the full headers of an email. Use "Report abuse" above so it reaches the right team.