Help centre
Help centre
Short answers about domains, your account, payments and our services. Cannot find yours? Talk to us.
Domains
Domain names
Registering, renewing, transferring and managing a domain.
How do I register a domain name?
Search for the name you want on the search page, add it to your cart and pay by card. The domain is registered for you as soon as the payment is confirmed, and you can manage it from your account.
I paid, but my domain is not in my account yet. What now?
A registration normally takes a minute or two after the payment is confirmed. We check that the name is still free right before you pay. If a name cannot be registered, our team reviews the order and writes to you; you are not left waiting without an answer.
How do I renew a domain?
Domains with automatic renewal on renew by themselves with the card saved on your account, starting 14 days before they expire. To renew by hand, open the domain in your account and choose Renew. Domain expiry and renewal explains what happens around the expiry date.
How do I transfer a domain to DomainSouq?
Unlock the domain and get its transfer code at your current registrar, then use the transfer page: we check that it is ready, you enter the code and pay for one more year. Your website and DNS keep working during the transfer.
Where do I change DNS records or nameservers?
Open My Account, choose Domains, then the domain. The DNS and nameserver settings are in its tabs. Changing nameservers sends you an email so a change you did not make is noticed.
Account and payments
Your account and payments
Signing in, paying, invoices and refunds.
How can I pay?
You pay by card on a secure payment page, including Apple Pay and Google Pay where your device supports them. We never see or store your card details. A card you save on your account is used for automatic renewals, and you can replace it at any time.
Where are my invoices?
Each paid order has an invoice in My Account, under Invoices. A refund gets a credit note there too.
How do I get a refund?
Refunds depend on what was bought and whether it has been registered or started. Our refund and cancellation policy explains each case and how to ask.
I forgot my password.
On the log-in page, choose to reset your password and enter your email. We email you a link to choose a new one. If it does not arrive within a few minutes, check your spam folder.
How do I contact the team?
Signed-in customers can open a support request from My Account, under Support, and follow every answer there. Everyone can reach us from the Contact us page.
Hosting, SSL and email
Hosting, SSL and email
Our other services, when they are on sale.
How do I get a WordPress website?
Choose a hosting plan on the WordPress hosting page. After you buy, open My Account, choose Hosting and create your website: pick its address and the WordPress login you want. We never ask for a website login before you buy.
How long does an SSL certificate take?
A domain-validated certificate is usually issued within minutes once you have proved you control the domain. The SSL certificates page shows the steps and the prices.
Can I have email with my own domain?
Yes. Business email gives you mailboxes on your own domain, with webmail and support for the apps on your phone and computer.