Refunds and cancellations

How to ask, and what a refund does and does not change.

1. Read the refund and cancellation policy: what can be refunded depends on what you bought and whether it has been registered or started.
2. Open a support request with the order number and what you need.
3. If a refund is made, it goes back to the original payment method, and a credit note appears under Invoices.

• A refund never removes a domain that is already registered; it stays active until its expiry date.
• A refund never ends a hosting plan: ask us to cancel the plan if you want it stopped.
• A card payment that was declined was never charged, so there is nothing to refund.

Disagree with a charge? Please write to us first through support; we answer quickly and can usually put it right.